Customer Experiences

Our customers choose us.

In fact, they've stayed with us longer than most of our competitors have been in business.

With the highest customer retention rates in the industry, it’s not a surprise that many of our customers have been with us since day one. For two decades, our business has been focused on innovation centered around addressing the evolving needs of current and future customers. We’ve committed to our customers that each and every one of our products and features would be designed with them in mind. We’re so committed that when they tell us about new challenges we develop solutions, often from scratch, just for them.

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Your partner for life.

Inside and out of the data center.

The lowest customer turnover rate in the industry means we’re here for our customers from startup to enterprise. Our internal goals and SLAs are built around supporting our customers as an equal partner extending outside of the data center. We’ve provided clients with marketing and business advice, soundboards for developing ideas, DevOps help for fine tuning environments, and we create new products that address our customers’ business goals. We understand that as your IT Infrastructure partner we play only a small role. No matter what role we play, we are fully invested in your success.

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Customer Champions.

More than customer-centric.

At GigeNET, a customer-centric mindset is a given. A transparent portal with access into your systems and proactive, round the clock support is the bare minimum our customers deserve. We’re pushing the expectations of customer focused support to new heights. Our customers fuel every aspect of our business, from new products and features to innovative solutions to problems.

Customer Advocacy.

An active voice of our customers.

This customer-driven mission extends past our business and into the community. We’ve partnered with i2Coalition to be an active voice for the hosting industry with the goal to make the web better. By addressing issues from security and customer privacy to diversity and equality, we’re educating the public and influencing policy-makers for changes you want to see.

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Our Customers Love Us

Across the Board

Our customers are given the option to rate every employee who interacts with them. And we continue to earn high marks. And on those rare occasions we don’t, we learn from our mistakes, put processes and training in place, and prove to them that we are worthy of their business. Even independent review sites have taken notice. We were recently given an independent cloud review from Top10 Website Hosting. We won’t ruin the surprise, but they talk all about the experience they had hosting with us during their review period.