Our 24/7 support team will respond immediately to any alerts that we receive about your devices with us. You can rest assured that your mission critical data is being watched and taken care of by one of the best technical support teams in the industry. You can spend more time focusing on running your business, while we focus on keeping your services online and performing as expected.
If your server is taking advantage of RAID technology, we will monitor the health of your RAID array and be alerted immediately of any underlying disk issues. We will contact you in the event that a disk needs to be replaced and schedule it for a time that works best for you.
With managed backups, we setup daily email reporting that notifies our support team whether or not your previous backups ran successfully or not.
We will take whatever action is necessary to resolve your backup issues when they arise, and contact you if you need to purchase additional backup
space to accommodate for your data growth.
Whether you are moving a single website or hundreds of servers, we want to make sure the process goes as smoothly as possible for you. We will evaluate your current setup and then work with you to create the most effective migration strategy that works best for your organization. Our team has extensive experience in server migrations and will make the transition as seamless as possible to your end-users.
We will monitor your devices around the clock and be alerted to any problems that could affect your up-time and availability.
Our basic monitoring options include:
ICMP response time and packet loss
System load average