Server Management

Managed Servers, the GigeNET Way

GigeNET offers four distinctly different managed service level plans to our Dedicated Hosting and Cloud Hosting clients. Set up for any budget, you are guaranteed at least our Express level of Support Services.

The chart below shows the complete coverage for each plan, and can help you determine which fits your needs. Please contact our Sales team for more information.

Get GigeNET to manage my server
Express
Free
  • Standard Plan
  • Free service
  • Default for every 
dedicated server
Silver
$69/Month
  • Reactive Service Plan
  • Nagios monitoring
  • NOC response
  • 50GB Backup space
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Gold
$169/Month
  • Proactive plan
  • Server hardening
  • Optimization
  • Migration assistance
  • Security assessments
  • Vulnerability scanning
Get Started
Platinum
$239/Month
  • Security Plan
  • Gold Plan features
  • Automated DDoS Protection
Get Started

Service Plan Features

Plan Feature Express - Free Silver $69/Month Gold $169/Month Platinum $239/month
24/7/365 Support Availability
100% Network Uptime SLA
One Hour Hardware Replacement SLA
Remote Reboot
Remote Console Available
Private Network Available
Ping and TCP Service Monitoring (Alerts Client)
Basic Remote Hands (Reboots / Visual Inspection)
Free OS Reinstall
Included System Administration Time 1hr/Month 3hr/Month 5hr/Month 7hr/Month
Nagios Monitoring / Server Metrics
NOC Response to Monitoring Alerts
RAID Array Monitoring
Managed Backups
Included Backup Space
50 GB 100 GB 200 GB
Server Migration Assistance
Server Hardening
Proactive Server Optimization
Security Assessment Scans
Vulnerability Scans
Automated DDoS Protection

Included System Administration Time

Included system administration time can be used toward support for our list of supported operating systems and software. Anything tagged with (basic support) only includes installation and basic initial configuration.

What’s included

To create a support ticket, simply login to your client portal and click Support on the left-hand side.

You can also send an email from an authorized account contact and a ticket will be created automatically.

support@gigenet.com

More Managed Server Details

Looking for more information about the services that are included with our Managed Server Support plans? Click to learn more about the services and the benefits they provide.

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How Do I Add This Service?

Coordinate with our Sales team and Engineers to see how GigeNET’s Support Service Plans best fit your solution.

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Take Advantage of All
GigeNET Has to Offer

If you opt for our Silver, Gold, or Platinum Service Plans, you are entitled to a whole host of services and accessory options over the Express Service plan. Take a look below and see what the individual monitoring and response plans will work for you.

Our 24/7 support team will respond immediately to any alerts that we receive about your devices with us. You can rest assured that your mission critical data is being watched and taken care of by one of the best technical support teams in the industry. You can spend more time focusing on running your business, while we focus on keeping your services online and performing as expected.
If your server is taking advantage of RAID technology, we will monitor the health of your RAID array and be alerted immediately of any underlying disk issues. We will contact you in the event that a disk needs to be replaced and schedule it for a time that works best for you.
With managed backups, we setup daily email reporting that notifies our support team whether or not your previous backups ran successfully or not. We will take whatever action is necessary to resolve your backup issues when they arise, and contact you if you need to purchase additional backup space to accommodate for your data growth.
Whether you are moving a single website or hundreds of servers, we want to make sure the process goes as smoothly as possible for you. We will evaluate your current setup and then work with you to create the most effective migration strategy that works best for your organization. Our team has extensive experience in server migrations and will make the transition as seamless as possible to your end-users.

We will monitor your devices around the clock and be alerted to any problems that could affect your up-time and availability.

Our basic monitoring options include:

ICMP response time and packet loss

System load average

Disk utilization

Memory utilization

Swap utilization

Runaway Processes

Monitoring & Response

GigeNET’s Management Service Plans cover a wealth of hosting services under one roof. Check and see the services included with our Support Service Plans.

Supported Systems

Talk to an Engineer

GigeNET’s Engineers are always available to answer your questions, and have the technical knowledge to explain all the details.

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What About Backups?

Idera R1Soft backups allow you almost infinite control of your backups, meaning you always have your info just the way you need it.

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Get free advice from our experts

Our support is available 24/7. Our experts are looking forward to speaking with you anytime, anywhere.

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1-800-561-2656

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